We’re pleased to confirm that the recent technical issue affecting our returns portal has now been resolved.

Previously, some eligible items were incorrectly appearing as ineligible for return. Our development team has implemented a fix, and the portal is now functioning as expected.

If you continue to encounter an error when trying to return an item that is not listed as clearance and is within our 60-day return window, please contact our customer service team at support@conturve.com.
We’ll be happy to manually assist with your return or exchange.

Thank you for your patience and understanding while we worked to resolve this issue.

We’re currently monitoring a technical issue affecting our returns portal, which may still cause some eligible items to appear as ineligible for return—particularly items purchased with special discounts.

Please rest assured that as long as the item is not marked as clearance and is within our 60-day return window, it is still eligible for return or exchange.

If you encounter an error stating that your item is not eligible, we kindly encourage you to contact our customer service team directly. We’ll be happy to manually process your request and ensure it's handled promptly.

We apologise for the ongoing inconvenience and appreciate your continued patience as we work with our developers to fully resolve the issue.

Need help with a return or exchange?
Please email us at support@conturve.com, and we’ll assist you right away.

Thank you for bearing with us.