Returns & Exchanges
What is our exchange and return policy?
Exchanges are always free! With our Perfect Fit Promise, you have 60 days to wash it and wear it. If you don’t love it, returns are simple, just pay a minimal amount of £3 to send back your item (note initial shipping rates are non-refundable), and we wil...
Why isn't there a returns form in my order?
We’re super conscious of the impact on our planet. As part of our ongoing sustainability efforts, we’re creating positive changes to help push for a better future. These include the removal of returns papers and invoices from Conturve orders.
You will see that it’s not a requirement to have this...
I need styling and sizing help?
All bodies are unique, not every piece of shapewear is meant for every shape. That’s why our Customer Service team are here to help you find THE perfect shapewear that will suit your needs, and provide you with a stress-free experience.
You can also browse through our Sizing & Fit articles t...
I want to request an exchange/return
Exchanges are always free! With our Perfect Fit Promise, you have 60 days to wash it and wear it. If you don’t love it, returns are easy with a simple minimal fee of £3.
To request a return or an exchange go to our Returns Portal.
What if my item is faulty?
Faults are classified if they are received damaged or where there is a manufacturing error.
If the shapewear is faulty upon receipt, please contact our customer support team with images or videos to help us improve further.
Can I change or cancel my order?
If possible, let us know immediately by emailing email@example.com with your details and our friendly support team will help you out!
How do I Cancel or Change an order, including Shipping Address?
If you've just ordered and need help, please contact us ASAP. It is usually difficult to change or cancel this after an order is placed as we have a fast processing time. If already fulfilled, our team can no longer make any adjustments.
If it's processed already and you'd like to add another it...
I am missing an item from my order
In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
Your order number
The name of the item you did not receive
Once we've received the above informat...
You've sent me the wrong item
Before contacting us PLEASE make sure you have checked against your order confirmation to what you have received, accidentally ordering the wrong item does happen!
In the unlikely event of receiving the wrong item, please contact us immediately with the following information to ensure that we ca...
Can I request a refund to an alternative payment method?
No, unfortunately, we can only process refunds back to the original payment method. The only alternative is offering gift cards (credit) for the total refund amount.
Refund not received because I closed my bank/card?
We can only issue a refund to the original payment method, therefore, we cannot issue a refund to a new account or card.
If you have a new card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please reach out to y...
What do we do with returned product(s)?
We donate our products to individuals in need, we work with charities like Mama Melissa Foundation, which has dedicated these last eight years to raising awareness of breast cancer in Kenya and the UK, supporting survivors of breast cancer in their recovery and beyond. You can read more about the...
What if I miss the return window (60 day Return Policy)
If you have missed your 60-day window for requesting a return please reach out to us at firstname.lastname@example.org as soon as you can so that our support team can assist you. Please provide the order number and reason for missing this.