Before contacting us PLEASE make sure you have checked against your order confirmation to what you have received, accidentally ordering the wrong item does happen!
In the unlikely event of receiving the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.