In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
Once we've received the above information, our Customer Support team will get this sorted for you ASAP!
Please also bear in mind that you may receive 2 different tracking numbers for the same order, this is because an item within the order may be coming from a different fulfilment centre of ours.
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.