My order is delayed, there is no update on tracking link

International orders can take longer to get to you, please allow 15 – 25 days before you contact our customer service team for a missing order.

Please check our UK carriers for any delayed shipping notices first before getting in touch, they have the information to provide service updates that may affect you:
Royal Mail

UK customers can expect to have their order within 2 – 5 business days. However, if after this period you still have not received your item, please do not hesitate to get in touch with our friendly customer service team via email - or by using our Contact Us page and our friendly team will be happy to help you out.
There are also other reasons why delays can occur:

Return to sender, Insufficient Address, Failed delivery attempts - Couriers usually make 2 or 3 attempts to deliver your order. Contact the courier or shipping provider ASAP - They’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply get in contact with us so we can resend it.
Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season. Simply follow up with your local post office to track down your order.

It is best to refer to the carrier website for further information on delays.