Shipping

  • Delivery Information

    We offer free tracked worldwide shipping on all orders over £50 – this includes shipping to Europe, North America, South America, Asia and Australia.  For local UK customers, we deliver within 2-5 working days. Our standard international shipping time varies between 4-12 working days. If you’re ...
  • What UK shipping services do you offer?

    YODEL STANDARD DELIVERY - £3.50 - Delivery takes up to 2-5 WORKING DAYS - FREE STANDARD DELIVERY available for orders above £50 - This is a non-signature service Yodel App - Keep up to date on your parcel's journey with ETA - Follow your parcel on their driver tracking map and see how many deliv...
  • Do you offer free shipping?

    We offer FREE shipping worldwide on all orders over £50. Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order. UK customers can expect their orders within 6 – 10 working day...
  • I need to change my shipping address?

    If you've just ordered and need help, please contact us ASAP. If your order is already fulfilled, our team can no longer make any adjustments. We recommend placing a new order so it can be sent to the correct address.
  • Track your order

    Enter your tracking number here to see your order status.
  • My order is delayed, there is no update on tracking link

    International orders can take longer to get to you, please allow 15 – 25 days before you contact our customer service team for a missing order. Please check our UK carriers for any delayed shipping notices first before getting in touch, they have the information to provide service updates that m...
  • I believe my order was lost/stolen in transit?

    If you have your suspicions please contact the carrier and us so it can be resolved.
  • I received different pricing details in my shipment?

    This situation may arise if you live outside the UK. When shipping to customers outside of the UK we are often required to include customs costs and/or a shipment invoice in your package. Thus, the pricing details will vary depending on where you live.
  • Do I have to pay customs and/or import charges?

    Conturve cannot be held responsible for any customs charges made in your country. We recommend that you check the local import taxes in your country if you think you might have to pay any additional fees.
  • Covid-19 Response

    Covid-19 (Coronavirus) Response  We know that these are very uncertain and worrying times for everyone!  As the world prepares for the worst, we must prepare to be our best. We must put everyone’s safety first, by following advice and implementing precautions to help stop the spread.  Through ev...
  • Order marked as delivered but not received

    If your package was marked as delivered but you did not receive your order please check with your neighbours, around your porch/safe place, or reception in case it was left in an odd spot. If 3 business days have passed since being marked delivered and you have not received your order, please re...
  • Where's my order?

    You can check the tracking of your order by clicking on 'Account' in the upper right-hand corner of our website. From there you will log in to your account and view the "Order History", all tracking information can be viewed. Please note that you will also receive an email with tracking informat...